Video Frame Markup

Video walkthrough recordings show the full context of a property inspection, but a raw video can be hard to use as evidence — a reviewer has to watch the whole thing to find the moment that matters. Video frame markup solves this: you annotate the exact moment in the video where damage is visible, add a label, and that frame becomes a pinned reference point that anyone can jump to directly.

---

How video frame markup works

Unlike photo markup (which annotates a static image), video frame markup works on a specific timestamp in the video. You pause the video at the relevant moment, add your annotation to that frame, and save it. The annotation is stored as a linked reference point — not burned into the video itself.

When someone else views the video, they see a marker in the timeline at every annotated frame. Clicking the marker jumps to that moment and shows the annotation overlaid on the frame.

The original video is never modified.

---

Opening the video markup editor

On the web dashboard (recommended):

1. Open the job and go to the Capture tab
2. Click any video thumbnail to open the video player
3. Play the video and pause at the frame you want to annotate
4. Click the markup icon (pencil) in the player controls
5. The frame is captured and the markup editor opens on top of it

On iOS:

1. Open the video in the job's Capture tab
2. Tap and hold the scrubber to precisely position the playhead
3. Tap the markup icon to annotate the current frame

---

Markup tools for video frames

Video frame markup uses the same tools as photo markup:

• Arrow — point to the specific damage visible in the frame
• Rectangle / Box — highlight a damage zone
• Ellipse — circle a specific impact or defect
• Text label — name the damage type ("Blown-off shingle," "Interior flood line")
• Measurement line — indicate scale for a dimension visible in the frame

→ Full markup tool reference

---

Navigating annotated frames

When you annotate a video frame, a yellow marker appears in the video timeline at that timestamp. Multiple annotations produce multiple markers.

Jumping to an annotated frame:

• Click any marker in the timeline to jump directly to that moment
• In the Annotations panel (right side of the video player), click any annotation in the list to jump to its frame

This makes it fast for anyone reviewing the job — carriers, attorneys, or team members — to go directly to the documented damage without scrubbing through the full video.

---

Using video markup in reports

On SCOPE and CERTIFY plans, you can include annotated video frames in damage reports. Instead of embedding the full video (which may be too large for some recipients), you include:

• The annotated frame as a still image with markup visible
• A timestamp reference back to the source video
• The text label describing the damage

To add a video frame to a report:

1. Open the annotation in the video player
2. Click Add to Report
3. It appears in the report builder as a photo-style evidence item with the timestamp reference

---

Best practices

Annotate the clearest frame, not the first frame. Scrub to the moment where the damage is most visible before marking up. The best frame is usually when the camera is closest, most stable, and the lighting is clearest.

One annotation per damage type per video. If the same video shows damage in three areas, mark each one separately. Don't try to annotate everything in a single frame.

Pair video markup with photo markup of the same damage. A video frame plus a close-up photo of the same damage, both annotated consistently, is a very strong evidence pairing.

Label every annotation. Same rule as photos — an arrow without a label is ambiguous.

---

Frequently asked questions

Does video frame markup work on Dual Video recordings? Yes. Both streams of a Dual Video recording support frame markup independently. You can annotate the wide-angle stream and the telephoto stream separately.

Can I delete a video frame annotation? Yes. Open the annotation in the Annotations panel, click ···, and select Delete. The marker is removed from the timeline.

Is there a limit to how many frames I can annotate per video? No limit.

Do video frame annotations appear in the activity feed? Yes. Each annotation is logged with the author and timestamp.

---

---

Last updated: March 2025 · Questions? Use the Resources panel in the app or email support@aiestimatics.com